Return & Refund Policy

Return Window

For most eligible products, pickverulo accepts return or exchange requests made within 30 days after delivery. Please contact our support team before shipping anything back; a return requires prior approval and the correct return destination.

Condition of Returned Products

For products without a defect, items should be unworn, unwashed, undamaged, and sent back with their original tags and packaging. Items showing wear, cosmetics, pet hair, deodorant, fragrance, or other stains may be refused for a refund.

Reasons We Can Review

Requests may concern a wrong item, transit damage, a product fault, or a change of mind. If your order arrives damaged, defective, or different from what you purchased, contact us promptly and attach clear photographs showing the problem.

How to Request a Return

Email service@pickverulo.com with your order number, product name or SKU, and a brief explanation of why you wish to return or exchange the item. For damage, defects, or incorrect merchandise, include clear images. Our customer service team aims to reply within 24 business hours and will provide the approved return address and next steps.

Who Pays for Return Delivery?

When the return is necessary because we sent an incorrect item or because the product arrived damaged or defective for reasons attributable to us, we cover the return shipping cost. When a customer changes their mind, selects the wrong item, or otherwise requests a return for personal preference, the customer pays the carrier's return charge and the original return postage is not reimbursed.

Sending the Package Back

Arrange shipment through a suitable postal or courier provider and retain the dispatch receipt and tracking reference. Send the parcel only to the address supplied by our support team—not the sender address printed on the original package. Do not place items purchased from other retailers in the return. We are not responsible for return parcels lost or stolen while being shipped to us.

Return Labels

Return labels are arranged for incorrect or damaged merchandise and for customer-preference returns. Check the label supplied with your package or contact customer service for instructions. Responsibility for postage follows the return-shipping rules described above.

Refunds and Exchanges

After the approved returned goods reach us, we will arrange the eligible refund or exchange. Refund processing may take up to 7 business days, depending on the payment provider. The time for the credit to appear can vary with the payment institution.

Special Situations

• Items damaged or faulty due to our production or shipment: a full refund is available.

• Cancellations made within 24 hours of purchase or before dispatch: eligible for a full refund.

• Parcels confirmed lost in transit: a full refund will be issued.

• If the customer supplies an updated address and asks for reshipment, the customer pays the new shipping cost.

• Losses caused by an incorrect delivery address that was not corrected in time are the customer's responsibility.

Customer Service

Email: service@pickverulo.com

Monday–Friday, 09:00–18:00 (UTC+8).