FAQ
Can I Correct My Address or Change a Size?
Changes can usually be requested while an order is still being prepared. Once a parcel has shipped, we cannot modify the items or destination. Contact service@pickverulo.com as soon as possible with your order number.
Is It Possible to Cancel an Order?
We can assist with cancellation before dispatch. A shipped order cannot be canceled in transit; after it arrives, you may request an eligible return and refund under our return policy.
Why Have I Not Received a Shipping Email?
Preparing an order normally takes 1–3 business days, which is not part of the shipping period. We send a dispatch message when the parcel leaves our facility and will notify you if we know of a delay.
How Do I Select the Right Clothing Size?
Measure yourself and compare those measurements with the size chart shown in the relevant product description before placing an order.
Why Did My Order Arrive in Separate Parcels?
Items may leave different warehouses, require different preparation times, or need to be separated to meet courier or customs weight restrictions. We will send a shipment notification for each parcel.
Tracking Says Delivered, But I Have No Package. What Now?
Check your mailbox, building reception, and nearby neighbors first. You can also ask the courier to investigate using your tracking number and identification. If the parcel still cannot be found, email service@pickverulo.com.
What Delivery Time Does This FAQ Quote?
Shipping usually takes an estimated 10–15 business days after dispatch. With the typical 1–3 business days required for order preparation, the total estimate given in this FAQ is 11–18 business days.
Why Is My Tracking Number Not Recognized Yet?
A tracking number may be created before the carrier completes its first scan. Parcels can pass through warehouse, airport, and sorting stages before tracking activity appears. Allow approximately 1–3 working days after dispatch for initial updates, then check again.
Why Was My Parcel Returned to Sender?
Common causes include an incomplete or incorrect address, an unusable phone number, or an unsuccessful delivery attempt. Please contact us for help reviewing the situation.
Why Did a Delivery Attempt Fail?
The recipient may have been unavailable, the delivery address may have been wrong, or the carrier may have encountered a delay. Contact the carrier with your tracking information to arrange another attempt. If that does not resolve the problem, email service@pickverulo.com.
Can I Exchange for Another Size?
Eligible size exchanges or returns may be requested within 30 days of delivery. The Return & Refund Policy explains conditions and the approval process.
Is it safe to order from you?
Absolutely, shopping on our site is completely secure. Our store adopts industry‑leading online security infrastructure to safeguard your private data from unauthorized access. We implement Secure Socket Layer (SSL) encryption technology. All personal details collected via our website will remain confidential and stored within a well‑protected system. Your private information will never be shared with any unrelated third‑party entities.
Customer Support
Email: service@pickverulo.com
Hours: Monday–Friday, 09:00–18:00 (UTC+8).